GTA Engineering Scales Operations with Omnant

Location: Multiple locations
Implementation Time: Immediate improvement during training
Key Results: Company-wide adoption, improved technician satisfaction, timely report delivery

The Challenge

GTA Engineering had experienced significant growth, and their existing system needed to evolve alongside the business. Meghan McDonough, Principal and Vice President, describes the situation: "We had developed an in-house system using PDF forms with a tracking system, but it was difficult to confirm if the paperwork was submitted and even harder to get to the project managers for review. It was our attempt at an online system for a paper-based workflow."

As the company expanded, scalability became the priority. "We needed a solution that could scale with our considerable growth," Meghan explains. "We were in a growth spurt and didn't want limitations holding us back." The firm needed a platform that could grow with them and support their expanding operations.

We needed a solution that could scale with our considerable growth. We were in a growth spurt and didn't want limitations holding us back.
– Meghan McDonough

Support Response Time

24 Hours or Less

Company-Wide Adoption

100% of Offices

Client Complaints

Zero

The Solution

GTA Engineering evaluated their options carefully, but found most off-the-shelf solutions weren't willing to customize and scale like Omnant. "Other solutions weren't as willing to do customizations to grow and scale like Omnant was," Meghan notes.

What sealed the decision was both the platform and the partnership. "The Omnant interface was super easy to use and not cumbersome," Meghan says, "but the bulk of why we went with Omnant is because of Chad. He's like an extension of GTA Engineering. With other software vendors, you get the team that sells you the product, then the implementation team is a different team. We knew no matter what, Chad was always going to be reachable."

The bulk of why we went with Omnant is because of Chad. He's like an extension of GTA Engineering. We knew no matter what, Chad was always going to be reachable.

Implementation

The onboarding process exceeded GTA Engineering's expectations. "It was flawless," Meghan states. "Chad took the time to work out the bugs at our different locations. He trained us so that we'd be able to train internally for ourselves."

What impressed Meghan most was the platform's intuitive design. "The Omnant platform is a really organic system," she explains. "There are help screens that are really useful for users. Thankfully, the platform is not the kind of system that you need a huge manual for."

The support model set Omnant apart from competitors. "We have full access to the team and unwavering support," Meghan notes. "No matter how simple or complicated, we email and things are resolved within 24 hours or less. We even get immediate responses on Saturdays, Sundays, and nights. The communication process is effectively two-way. We're informed ahead of time if the system will be down. We're always in the know."

Results

• Immediate Operational Impact

  The transformation was visible from day one. "We saw immediate improvement, even in the training sessions," Meghan recalls. "Our technicians were happy because they could do it from their devices and it gave them a lot more flexibility in their schedules. Omnant made it so much easier and saved so much time."

• Company-Wide Adoption

  The success led to complete organizational buy-in. "All of our offices are currently using it and new offices are being integrated from the word go," Meghan explains. The platform's ease of use eliminated the resistance that often accompanies new technology implementations.

• Enhanced Team & Client Satisfaction

  Perhaps most telling was the reaction from both internal teams and customers. "The return on investment is that our techs were happy and loved using the Omnant platform," Meghan says. "And we haven't had a single complaint from our customers. The ability to get the reports in a timely, clean fashion has improved tremendously."

Why Omnant?

When asked what sets Omnant apart, Meghan's response is immediate: "Accessibility. Omnant is a lot like GTA Engineering. It's not a hard sales push, because the platform is great."

The consultative approach made all the difference. "Chad knew it was a big decision for us and it had to go through a vetting process," Meghan explains. "Chad let us take their time to decide."

What surprised GTA Engineering most was the depth of support beyond just the platform. "The entire accessibility of the team…you can call them for advice and they would give you feedback without it being self-serving," Meghan notes. "Chad and his team are valued advisors. Even if it's with someone who has the answer who's outside of Omnant, Chad will get all the necessary people involved for the solution. He has a full network and resources."

GTA Engineering has become such a strong advocate that Meghan actively recommends Omnant to industry colleagues. Her one-sentence description: "The Omnant platform is the solution that takes the excuses away."

The Bottom Line

GTA Engineering's transformation illustrates how the right technology partner can enable sustainable growth. The platform's intuitive design, combined with exceptional support, created a solution that scaled seamlessly across multiple locations while improving satisfaction for both technicians and clients.

As Meghan reflects on the experience: "Omnant fit everything we were looking for, and Chad and his team have become valued advisors. It's exactly what we needed to support our growth trajectory."

Key Success Factors:

• Customizable platform willing to adapt and scale with company growth
• Accessible, responsive partnership model with consistent point of contact
• Intuitive system requiring minimal training and documentation
• Immediate adoption and satisfaction from technicians and clients
• Two-way communication and proactive system updates