How Segarra Engineering Saved $7,000 Monthly

The Challenge

Segarra Engineering, located in Carolina near Puerto Rico's capital of San Juan, faced the classic challenges of a growing young company. As president Ruben Segarra explains: "My company is very new. We've been in the industry less than five years. We were working with spreadsheets and old systems that were very common but outdated, with databases that were difficult to update and keep current."

The firm's rapid growth had exposed critical weaknesses in their manual processes. "Our biggest challenges were customer service and data management," Ruben recalls. "I was doing all the data management myself, spending hours on reports that should have taken minutes. We knew we needed to jump to new technology, but finding the right solution seemed overwhelming."

The situation was becoming unsustainable. Ruben was personally handling all report generation, spending approximately three hours daily on tasks that kept him from focusing on higher-level supervision and business development. Meanwhile, customers were experiencing delays in receiving reports, and the manual processes created unnecessary security risks for sensitive data.

Our biggest challenges were customer service and data management. I was doing all the data management myself, spending hours on reports that should have taken minutes.
– Ruben Segarra

Monthly Savings

$7,000

Daily Time Savings

3 Hours

Implementation Time

2 Months

The Solution

The breakthrough came through a personal connection. Ruben had a friend who was a former Omnant employee working in Chicago. When this friend learned about Segarra Engineering's struggles with spreadsheets and customer reporting, he immediately recommended Omnant based on his firsthand experience with the platform.

"My friend's recommendation carried a lot of weight because he knew the software inside and out," Ruben explains, "but what really convinced us was Omnant's technology and how comprehensively it could fulfill our customers' needs. We wanted to be different from other Puerto Rico laboratories, to move away from being 'dinosaurs' and embrace modern solutions."

After evaluating other options in the market, Ruben found that competitors simply weren't as complete as Omnant. "Other solutions might handle one piece of the puzzle, but Omnant addressed both customer management and business management in a way that made sense for our operation."

Other solutions might handle one piece of the puzzle, but Omnant addressed both customer management and business management in a way that made sense for our operation.
– Ruben Segarra

Implementation

The onboarding process exceeded Segarra Engineering's expectations. "It was very smooth and efficient," Ruben says. "The team at Omnant has been great and very easy to work with throughout the entire process. Everything moved very fast."

What impressed Ruben most was the responsiveness of the Omnant team. "Every time we have questions or send an email, we get a very quick response, often within an hour. For a small company like ours, that level of support is incredibly valuable."

The full transition took about two months, though Ruben admits the timeline had more to do with internal adaptation than technical challenges. "The two-month timeline was really more about the emotional part for me, trying to let go of my spreadsheets," he laughs. "The technology itself was ready to go much faster than I was ready to change."

Results

• Dramatic Time Savings

  The impact on Ruben's daily routine was immediate and substantial. "Time management has completely transformed for me," he explains. "I was wasting hours doing reports myself. Now I'm able to involve my technicians in the data management that I was doing all alone, and I can focus on acting more as a supervisor."

  The quantifiable results speak for themselves: Ruben now saves approximately three hours daily that he previously spent on manual report generation. This efficiency gain translates to an estimated $7,000 in monthly savings, a significant impact for a young engineering firm.

• Increased Team Productivity

  Omnant enabled Segarra Engineering to distribute workload more effectively across their team. Rather than having all data management funnel through Ruben, technicians could now input data directly, creating a more scalable and efficient operation. The transition helped establish proper workflows that will support the company's continued growth.

• Improved Customer Experience

  Perhaps most surprisingly, the change in how customers receive reports became a competitive advantage. "We told customers we were changing how they'd receive their reports," Ruben explains. "The first three weeks were a bit challenging, but now customers can get their reports themselves through the portal without needing to call us." This self-service capability has improved customer satisfaction and reduced administrative burden on the team.

Why Omnant?

When asked what stands out most about working with Omnant, Ruben's response is immediate: "The rapid response, the clarity of the information, and the attention we receive. Omnant’s hard work really shows."

The platform's capabilities continue to surprise the team. "The ability to manage and send reports by email is so quick!" Ruben enthuses. "It gives us peace of mind knowing everything is more secure and professional."

For Ruben, Omnant represents more than just software. It's a strategic advantage. "Omnant is the right tool to get on track for a better future," he explains. "We're aiming to achieve AASHTO accreditations next year, and we see Omnant as a crucial component for reaching that goal." Equally important is knowing that all reports are in conformance with applicable ASTM standards. "Omnant consistently updates to meet current standards," Ruben notes. "We don't have to worry about whether our databases are outdated. That was a constant concern with our old systems."

Segarra Engineering has become a strong advocate for Omnant throughout Puerto Rico's engineering community. "I absolutely recommend it to others in our industry," Ruben states. "It's the right tool for data management and customer service. It's a complete solution that effectively closes the cycle of team and data management."

The Bottom Line

Segarra Engineering's transformation illustrates how the right technology can accelerate a young company's growth trajectory. The $7,000 monthly savings alone provides considerable resources for reinvestment in the business, and the improved operational efficiency positions the firm for continued expansion.

As Ruben reflects on the experience: "Omnant helped us transition from being 'dinosaurs' to being different from other laboratories in Puerto Rico. It's given us the foundation we need for sustainable growth and the accreditations we're pursuing."

Key Success Factors:

• Personal recommendation from trusted industry contact
• Comprehensive solution addressing multiple business needs
• Exceptional vendor support and responsiveness
• Gradual implementation allowing for emotional and practical adjustment
• Clear ROI with quantifiable time and cost savings