How TSi Geotech Eliminated Paper-Based Field Reports

The Challenge

TSi Geotech had built their reputation on thorough, accurate reporting, but their paper-based system was becoming a significant bottleneck. Andy DeClue, Director of Operations and senior technician, describes the daily frustration: "We were spending more time trying to organize paperwork than on actual engineering. The biggest challenge was just basic readability. Trying to decipher handwriting was eating up hours every week."

The problems ran deeper than messy handwriting. When clients needed report revisions, entire documents had to be recreated from scratch. "Making changes to handwritten reports was incredibly difficult," Andy explains. "We'd essentially have to reproduce the entire report just to make a simple correction." This inefficiency delayed project timelines and frustrated clients who needed quick access to their data.

We were spending more time trying to organize paperwork than on actual engineering. The biggest challenge was just basic readability. Trying to decipher handwriting was eating up hours every week.
– Andrew DeClue

Support Response Time

10-20 minutes

Pilot to Full Rollout

6 weeks

Client Self-Service Access

100%

The Solution

TSi initially explored other digital solutions but found them difficult to implement. When Omnant's sales team presented their platform, the timing was perfect. "The salesmanship really won us over," Andy says, "but it wasn't just talk; Omnant was willing to adapt the platform to our forms and really listen to what we needed."

What impressed TSi most was Omnant's responsiveness and the platform's intuitive design. "The ease of the system was immediately obvious," Andy notes. "It was very self-explanatory, and we could see right away that our team would learn it without a huge training investment."

The salesmanship really won us over. It wasn't just talk; Omnant was willing to adapt the platform to our forms and really listen to what we needed.

Implementation

Rather than a company-wide rollout, TSi took a strategic approach. They started with a single technician as a pilot user for about a month and a half, handling all field reports and concrete reports. "We let one tech do all the field work to get comfortable with it first," Andy explains. "Once he was fully trained, he started training everyone down the line."

The onboarding process was remarkably smooth. "We may have had a few hiccups, but Omnant's responsiveness was incredible," Andy recalls. "Anything that came up was fixed within an hour or two." After the pilot technician mastered the system, TSi trained the rest of their team over the following two months.

Results

• Operational Efficiency

  The impact was immediate and measurable. "Being able to organize and keep our reports properly structured has been a game-changer," Andy explains. "But what's even better is how easy it is to make corrections. We can clean up reports without having to reproduce the entire document." This efficiency gain translated directly into reduced processing and review time.

• Client Satisfaction

  Perhaps most importantly, the new system generated immediate positive feedback from clients. "Our clients really like being able to access their reports themselves," Andy says enthusiastically. "They don't have to call the office and wait. They can get everything they need immediately."

• Cost Savings

  TSi confirmed definitive cost savings through reduced processing time. The firm also began using Omnant to organize documentation for certifications, creating additional time and energy savings in areas where they previously struggled with documentation management.

Why Omnant?

When asked what sets Omnant apart, Andy doesn't hesitate: "Responsiveness. In today's world where we're all running a mile a minute, that level of support is very appreciated. “We typically get responses within 10-20 minutes, and the most I've ever had to wait is about an hour.”

The platform's intuitive design exceeded expectations. "What surprised me most was just how easy it is to use," Andy admits. "It's very self-explanatory. People just pick it up naturally."

TSi has become such a strong advocate that they actively recommend Omnant to industry colleagues. Andy's one-sentence description: "It's easy to use and a real time-saver. It's exactly what every firm in our industry needs."

The firm had previously identified the platform's need for internet connectivity as a limitation in remote field locations, but Omnant's offline mobile app addresses this concern, much to TSi's delight.

The Bottom Line

TSi Geotech's transformation illustrates how the right technology solution, implemented with proper support, can fundamentally improve business operations. As Andy reflects: "Omnant fit everything we were looking for, and the support has been outstanding from day one. It's exactly what we needed to take our reporting to the next level."

Key Success Factors:

• Strategic pilot implementation approach
• Exceptional vendor responsiveness and support
• Intuitive platform requiring minimal training
• Immediate operational and client satisfaction improvements