How Chicago Testing Laboratory Went from Multiple Platforms to One

The Challenge

For Chicago Testing Laboratory, the problem wasn't a lack of systems. It was having too many of them. Management and laboratory were working in a platform that wasn't web-based, making it difficult to get immediate visibility into field activity or respond quickly to anything happening in real time. Meanwhile, payroll alone required jumping between three separate systems, and everyday tasks meant toggling between paper, spreadsheets, and software just to get through the day.

As the company continued to grow, it became clear that the old way of working wasn't going to scale. Chicago Testing Laboratory evaluated four platforms in total, comparing each on price, functionality, and room for growth. When evaluating test lab management software, they needed something that could meet them where they were and grow with them."

It gave us exactly what we needed right now, at a price we liked, with room to grow.
– Beth Morrison

Systems Consolidated

3 to 1

Implementation

Immediate

Platforms Evaluated

4

The Solution

Omnant checked every box. "It gave us exactly what we needed right now, at a price we liked, with room to grow," says Beth Morrison. The platform's web-based architecture solved the immediate problem of field visibility, and its flexibility signaled that it could support the company's longer-term goals as well.

CTL began implementation in January, and the results were immediate.

Implementation

The onboarding process set the tone for everything that followed.

Working with the Omnant team was one of the smoothest implementation experiences I've ever had. Getting everyone into the system and up and running was seamless from start to finish.

What stood out wasn't just the technical setup. It was the Omnant team's willingness to make the platform work for Chicago Testing Laboratory specifically. From uploading base information to modifying report formats, nothing was too much to ask. "There was no pushback on anything we asked to be changed or edited to work for us," Beth explains. "They even built out a whole invoicing side that Omnant didn't have before. They were willing to go above and beyond to make it work for us."

Results

• Systems Consolidated: 3 to 1

  The most immediate impact was felt internally. Consolidating from three systems to one eliminated a significant source of daily friction for Beth and her team. The shift to a single test lab management software platform meant less context-switching, fewer errors, and more time spent on actual work.

• Implementation: Immediate Results

  From the moment Chicago Testing Laboratory went live in January, the benefits were tangible. Reporting became faster, field visibility improved, and the team adapted quickly with minimal disruption to daily operations.

• Custom Features: Built from Scratch

  When Chicago Testing Laboratory identified features that they wanted to utilize Omnant for, the Omnant team built it. That kind of responsiveness and commitment to customization isn't something Beth takes for granted.

Why Omnant?

They are efficient, communicative, and willing to step up to the plate. Whatever we've needed, they've delivered.

For Beth, what sets Omnant apart comes down to one thing: responsiveness. "They're super quick whenever we have a question or issue. We always get a fast response, and that matters when you're running a growing operation."

Chicago Testing Laboratory is already looking ahead. Beth sees the invoicing side as the next opportunity to deepen their use of the platform. For a firm that evaluated four test lab management software options before choosing Omnant, that forward-looking confidence says a lot.

The Bottom Line

Chicago Testing Laboratory' s experience is a reminder that the right platform isn't just about features. It's about fit, flexibility, and the team behind it. From implementation through ongoing support, Omnant delivered on all three.

For teams still piecing together their operations across multiple systems, or stuck in outdated platforms that can't keep up with growth, Beth's advice is straightforward: make the move. "If you're in an old system, or you're not in a system at all, Omnant is worth a serious look."

Key Success Factors:

• Web-based platform solving real-time field visibility challenges
• Willingness to customize the platform to client needs, including building out new modules
• Immediate onboarding with no friction
• Responsive support team available whenever questions arise
• Consolidation from multiple systems to one unified platform